1. Pre-Order Communication & Technical Preparation

Before receiving a confirmed order:

• Our sales representative maintains close communication with the customer to understand their specific requirements.

• The requirements are submitted to our design and production teams for technical review.

• Our design team collaborates with the production team to draft mold and machine layouts based on the customer’s needs.

• We also provide factory layout proposals and production line configuration plans based on the customer’s workshop space.

• Any suggestions or feedback from our technical team are relayed to the customer. Customer feedback is in turn submitted to the technical team for revisions.

• Final agreement is reached after iterative discussions and alignment with the customer.

2. Order Confirmation & Production Coordination

After the order is received:

• Order details are submitted to the mold design and manufacturing team for review and approval.

• Once approved, the mold and press machine production departments schedule production based on the finalized specifications.

• The order enters the formal production timeline.

• Our sales representative follows up on the production progress and shares updates with the customer every 10 days via photos or videos.

• Upon completion, all machines undergo strict pre-delivery inspection and functional testing.

• The customer is informed to conduct final inspection and arrange payment of the remaining balance.

• Once the balance is received and inspection is approved, packaging and shipment are arranged.

3. Packaging & Shipment

• Packaging is customized based on the customer’s specific requirements and the equipment type, including options such as bubble wrap, stretch film, and wooden crates.

• Each package is numbered, photographed, and documented by both the sales and production teams.

• Equipment and package lists are cross-checked to ensure accuracy.

• Prior to loading, the container is inspected to ensure it is in optimal condition for safe transport.

• All machines and packages are securely loaded and fixed with steel cables or straps to prevent movement.

• During the loading process:

  • Each item is photographed and matched against the checklist.

  • The loading process is thoroughly documented to ensure machines are not damaged and are properly secured.

  • The sealed container and seal number are photographed.

• The final packing list, along with photos and/or videos, is shared with the customer.

4. On-Site Installation & Training

• Depending on the customer’s requirements and the scope of installation, we will dispatch 1–2 engineers to the customer’s site for installation and commissioning support.

• The sales representative will provide a checklist of tools and materials that the customer should prepare before installation.

• Our engineers will also train the customer’s workers on operation and maintenance.

• Engineer service fee: USD 150/day per engineer.

• All related expenses for visa, round-trip airfare, accommodation, and meals shall be borne by the buyer, or shared based on mutual agreement.

• Civil engineering, cranes, forklifts, welding, and other related local support services required for installation will also be arranged and covered by the buyer.

5. After-Sales Support

• A dedicated after-sales support engineer will be assigned to the project.

• A WhatsApp support group will be created including the customer’s engineers and management, along with our sales, technical, and support teams.

• Support staff will respond immediately upon receiving any customer feedback or issue reports.

  • Minor issues will be resolved via messaging, phone calls, or video guidance.

  • For major issues or cases that cannot be resolved remotely, we will provide a solution within 24 hours and dispatch an engineer to the customer’s site within 5 days.

• All costs arising from product quality issues will be fully covered by us.

• Any losses or damage caused by improper operation or misuse by the customer will be the customer’s responsibility.

• Prior to shipment, we will provide a free set of consumable spare parts to cover daily replacement needs within the first year of operation.

6. Warranty Policy

• The standard warranty period is 1 year from the date the equipment arrives at the customer’s factory.

• Extended warranty or custom warranty terms can be discussed based on the project scope and customer requirements.

Note: The final version of all terms shall be subject to the contract signed by both parties.